Policy overview
We are a small team, so the routing matters. Pick the right address and your note lands on the right desk the first time.
Effective date: August 30, 2026
General inquiries
Onboarding, partnerships, media requests, and anything that does not fit the other two boxes.
hello@orivu.studio
Support
Account access, gallery delivery, client invites, watermarking, and billing — the everyday things that go wrong.
support@orivu.studio
Privacy and legal
Privacy requests, data questions, formal notices, and compliance. These are handled by a smaller, slower route.
legal@orivu.studio
Small things to include
- Tell us your studio name and the email on the account — it saves us a round trip.
- For gallery trouble, include the gallery link (or a screenshot) and whether it happens on phone or desktop.
- Billing questions are fastest with the invoice number or payment date to hand.
When we reply
We answer support within one working day (WAT). Legal and privacy requests can take longer — they run through verification before anything moves.
We do our best work Monday to Friday, 9am–6pm West Africa Time.